MGMT 340 Total Quality Management (3)

Introduction to Total Quality Management including the critical role of organizational culture, continuous process improvement, statistical process control, and the relationship of TQM to performance, productivity, and profit. Literature and research findings of key contributors will be discussed. The Baldridge Award and ISO 9000 will be examined as benchmarking paradigms for manufacturing and service sectors.
Prerequisite(s): Junior standing; DSCI 232, MGMT 301; MATH 104.
Course Frequency: Occasional