PRST 362 Performance Management (3)

This course addresses the key concepts, models and practices that support the process of performance management across a variety of sectors (private, public, non-profit and specialized sectors). Competitive and budgetary pressures have intensified the need for performance management systems that enhance productivity, innovation and responsiveness. The ability to establish effective performance targets for oneself and others, create performance supporting conditions, monitor progress, assess personal performance and give others constructive feedback, and encourage performance supporting behavior, is a key competency for managers and professional service providers in all sectors. Students will learn the key components of a performance management system including how to conduct an appraisal meeting.
Course Frequency: Fall