PRST 322 Fundamentals of Process Management (3)

This course addresses the key concepts, models and practices that support the development, implementation and improvement of core and support processes in organizations across a variety of sectors (private, public, non-profit and specialized). The core activity of organizations is comprised of beginning-to-end value added processes that produce an organization’s products/services (primary outputs) in accordance with the existing strategy. The core value-added processes are supported by a variety of connected support processes. Developing both core and support processes that integrate human effort and technology in a manner that optimizes the motivating potential, efficiency and effectiveness of organizational processes, is a key competency for managers and professional service providers in all sectors. Students will learn how to map out, develop and improve organizational processes using process development technology.
Course Frequency: Fall