PRST 336 Negotiation, Conflict Management and Alternative Dispute Resolution (3)

This course addresses the key concepts, models and practices that support negotiation, conflict management and dispute resolution in organizations across a variety of sectors (profit, public, non-profit, specialized). Increasing complexity, change and diversity around and within contemporary organizations has intensified the processes of negotiation, conflict management and dispute resolution among increasingly diverse internal and external stakeholders. The increased likelihood of expressed conflict combined with an emphasis on collaboration, mutual learning, mutual adjustment and consensus requires more complex and skillful forms of negotiation, conflict management and dispute resolution. The ability to effectively negotiate, manage conflict and make effective use of various dispute resolution processes is a key competency for managers and professional service providers across all sectors. Students will learn and practice the fundamental components of negotiation, conflict management and dispute resolution.
Course Frequency: Fall