HTMT 352 Service Operations Management (3)

This course focuses on the socio-technical systems of hospitality operations. Through cases, role-playing and computer simulations, students will be exposed to a variety of human relations skills (i.e., communications, negotiating and personal selling) as well as technical skills (i.e., yield management, CRS) required to manage successful “hi-tech hi-touch” businesses.
Prerequisite(s): Junior rank or higher; HTMT 210 or permission of the instructor.
Course Frequency: Fall and Spring